Commercial training

Companies often do not have an established process for handling customer calls and enquiries. With our training you can achieve greater efficiency in handling enquiries, improve the quality of customer service and increase customer satisfaction.

With our training, we will try to lay the foundations for good telephone management, good communication and optimal problem solving. The idea is that the customer, once they have been attended to by one of our agents, feels that they have been listened to and that their problem will soon have a solution.

Our objectives are:

• Strengthening telephone management.
• Homogenise procedures in the different areas.
• Strengthening skills in conflict situations with clients.
• Optimise waiting times, so that the customer does not have to wait on the phone for a long time.
• Providing a rapid and optimal solution to problems.